Capture
Use supported video or voice evidence and keep the project focused on one narrow buying decision. If an upload is interrupted, return in the same browser tab and reselect the same original files.
OUTLINE SUPPORT
Help for a clear next step.
Choose the path that matches your role. Pilot teams use the verified support channel supplied with their invitation.
FOR CONTRACTORS
Start with the workflow stage.
Processing
Wait for the active processing state to finish. If the status stops progressing, preserve the project record and report the stage through your verified pilot channel.
Review
Check customer details, customer-safe scope, missing information, risk warnings, and the midpoint. Correct the safe draft before approval.
Share and response
Only an approved version can create a private link. Outline opens a prepared text or email; it does not contact the customer automatically.
FOR CUSTOMERS
The contractor who sent the page owns the project conversation.
A private Outline page does not require a customer account. Review the scope and range, choose the next step that best matches your expectations, and add an optional comment.
COMMON QUESTIONS
Private links and safe troubleshooting.
My private link is expired or unavailable.
Contact the business that sent it. The business can check the project timeline and decide whether to issue a new private link. Outline support cannot change project scope or pricing for the contractor.
Can I change my response?
Use the active private page if it still allows a current response, or contact the sending business. The contractor’s project timeline remains the source for follow-up.
Where is my final quote?
Outline does not create or approve a final quote. A realistic-range response asks the contractor to prepare a separate formal proposal.
What should I include in a support request?
Describe the stage, device and browser, what you expected, and what happened. Do not include project media, private links, passwords, access tokens, or customer information unless the verified pilot support process explicitly requests a safe reference.
Is there a public support email?
Not yet. A verified public contact and response process will be published before external signup. Pilot teams should use only the channel supplied with their invitation.
KEEP PRIVATE DATA PRIVATE